What are the responsibilities and job description for the Front Desk Associate FT position at Holiday Inn Express & Suites Lawrence?
Job Description
Job Description
Benefits :
Dental insurance
Health insurance
Vision insurance
Company Overview
We provide the best in hospitality - to our employees and our guests. We hire friendly employees who provide quality customer service.
Job Summary
Checking in guests, showing that classic customer service smile, We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Weekend / Holiday's required.
Responsibilities :
Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied.
Address all guest concerns and ensure follow up is complete.
Maintain high standards of personal appearance and grooming.
Perform other duties as assigned. Helping other team members and maintain a clean, organized work area.
Qualifications :
40 hour week, must be available either 7am-3pm. 3pm.-11pm. shifts
Highly organized and the ability to multi-task.
Must possess a thorough knowledge of guest service and satisfaction.
Requires good communication skills, both verbal and written.
Must possess basic computer skills.
Must be able to stand for long periods of time.
Benefits / Perks :
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
Regular opportunities for bonuses
250 referral bonus for you and a referred associate
Daily Pay access to your already earned wages before payday
Opportunities for upward mobility and growth within the company
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