What are the responsibilities and job description for the Hotel Front Desk Evenings/Weekends position at Holiday Inn Express & Suites Meridian-Boise West?
We are looking for the BEST of the BEST to join our fun, friendly, and outgoing front desk team. Customer service is KEY, friendliness is KEY, fun is KEY. Primary shifts are
1 p.m.-9p.m. and weekends are mandatory. If you cannot work these shifts or have limited availability please do not apply.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations including check-ins, check-outs, and reservations.
- Answer phone calls promptly and handle inquiries regarding room availability, rates, and hotel services.
- Provide information about local attractions, dining options, and hotel amenities to enhance guest experience.
- Maintain accurate records of guest information and transactions using hotel management software.
- Address guest complaints or concerns with professionalism and resolve issues promptly.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in hospitality or customer service roles is preferred.
- Familiarity with hotel management systems is a plus.
- Bilingual or multilingual skills are highly desirable to accommodate diverse guests.
- Strong communication skills with an emphasis on guest relations and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays as needed in a fast-paced environment.
Join our team as a Front Desk Agent where your hospitality skills will shine, creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 6-8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends Mandatory
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Weekends only
Ability to Commute:
- Meridian, ID 83642 (Required)
Ability to Relocate:
- Meridian, ID 83642: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16