What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Newberry, SC?
Do you LOVE meeting new people? Do you LOVE welcoming people to your town? Do you LOVE making people feel appreciated by going the extra mile? If your answer is YES then a job in Hospitality might be a great fit!
This opening is for a part-time position rotating between AM & PM shifts.
Shifts:
AM - 8:00 am - 4:00 pm
PM - 4:00 pm - 12:00 am
The Guest Service Agent is responsible for creating memorable experiences by providing friendly and efficient service. The Guest Service Agent is responsible for ensuring guest satisfaction from the moment guests arrive at the hotel until they check out.
1. Review arrivals noting special requests, blocking rooms as needed.
2. Remain current on room rates and room availability.
3. Adhere to dress/appearance standards during assigned shifts.
4. Welcome and register guests in a courteous and professional manner, assigning rooms that satisfy all special requests.
5. Utilize hospitality standards (eye contact, smile, speak first, engage in polite conversation, use the guest’s name) at all times.
6. Be cordial to and exhibit respect for all team members.
7. Utilize proper phone script when answering phones.
8. Promptly provide detailed information about hotel facilities and operating hours to guests and the general public in person or via phone.
9. Promote brand rewards program and provide rewards guests with outstanding recognition.
10. Notify Housekeeping team members of all special requests, late checkouts, room changes, and day-use rooms.
11. Communicate with all staff in other departments (such as: Reservations, Sales, Housekeeping, Bell staff and Valet) to ensure the hotel services are coordinated to provide the best in guest satisfaction.
12. Assure accurate and accountable verification of payments and cash drawer.
13. Learn and completely adhere to all brand standards.
14. Receive and ensure rapid delivery of guests’ messages, faxes and/or packages.
15. Set up and provide guest wake-up calls.
16. Follow established key-control policy.
17. Submit all lost-and-found articles, accompanied by a completed lost-and-found report.
18. Respond to needs and resolve as quickly as possible - or refer to other management all guest concerns, or suggestions in a continuous effort to provide superior guest service.
19. Perform check-out and cash-handling activities in accordance with hotel policy.
20. Complete all items on appropriate (AM, OA, Graveyard) checklist by end of shift.
21. Learn and be able to adhere to all current fire and emergency procedures.
22. Attend department/staff meetings and training as required/scheduled.
23. Maintain a good attendance and punctuality record.
24. Perform all other duties as directed by immediate supervisor.
25. Perform other department-related duties and/or assist in other departments as prescribed by manager.
· At least two years’ past experience in dealing directly with the public and excellent customer-service skills.
· High school-graduation-level mathematical aptitude and knowledge of standard exchange of currency.
· Proficiency in payment verification.
· Demonstrated ability to multi-task and work in a fast-paced environment.
· Ability to read and write in English and communicate clearly with guests and fellow team members. The ability to speak a second language is an asset.
· Ability to understand and follow verbal/written instructions.
· Ability to use understanding and professional demeanor when dealing with a variety of customer-service problems, including stressful and highly emotional situations.
· Demonstrated organizational and detail-orientation skills.
· Must be computer literate and be able to type at least 25 wpm.
Ability to work a flexible schedule, including first and second shifts with availability all days of the week including holidays and weekends.
Job Type: Part-time
Pay: From $10.50 per hour
Expected hours: 16 – 24 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $11
