What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express & Suites Oklahoma City...?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for all guests. The ideal candidate will be responsible for managing guest check-ins and check-outs, addressing inquiries, and assisting with any guest needs to enhance their stay. A strong focus on guest relations and hotel management is crucial for success in this position.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of room availability, reservations, and billing information.
- Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems effectively to manage incoming calls and communicate with guests.
- Uphold hotel policies and procedures while maintaining a high standard of guest service.
Experience
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is advantageous.
- Knowledge of hotel management software is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Strong communication skills, both verbal and written, are essential for effective guest relations.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Overnight shift
Ability to Commute:
- Oklahoma City, OK 73104 (Required)
Ability to Relocate:
- Oklahoma City, OK 73104: Relocate before starting work (Required)
Work Location: In person
