The Holiday Inn Express & Suites Omaha Downtown in Old Market is seeking a responsible, reliable and service-driven Front Office Agent to join our phenomenal team and grow within our ever-expanding company! As a full-time Front Desk Agent, you will have a natural hunger to learn and grow as you are the go-to person, ensuring that guests feel welcome and comfortable!
- This is a full-time position
TYPICAL HOURS : 11pm - 7am
Essential duties and functions :
Operate the front desk according to standard operating procedures and with superior guest serviceComplete IHG Brand Training to learn about program and membershipOperate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security proceduresCheck registration (folio) cards for completeness, accuracy, and legibilityKnow emergency procedures and how to respondBe knowledgeable of hotel promotionsUnderstanding of building-exterior and interiorKnow where the closest shopping, convenience store and gas station isComplete daily reports, checklists, or audits correspondences etc. as required by your shiftKeep lobby and office area clean at all timesSet wake-up calls as dictated by your shiftTake and confirm credit cards for validity and acceptabilityCreate incident reports for guest injuries / issues when requiredTake and record reservations with accuracy, confirm as requestedResolve guest complaintsMaintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standardsMaintains high standards of personal appearance and grooming, which include compliance with the dress codePerforms any other duties as requested by supervisorEmployee benefits and perks!
Employee World-Wide IHG Hotel Room Discounts!Career Advancement Opportunities Available!A new, modern and beautiful hotel401(k) with matchDental insuranceLife insuranceVision insuranceFun & Energetic work cultureLeadership DevelopmentEmployee Bonus OpportunitiesSecond Language differential payEmployee Discount on Genesis Gym MembershipEducation and Experience :
High School Diploma or equivalent requiredOne (1) year Customer Service requiredTwo (2) years Hotel experience (preferred)Experience with computer systems and office equipment requiredKnowledge, Skills, and Abilities :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong attention to detail to spot errors in documents and discrepancies in transactions, accounting, and other reportsAbility to accurately solve mathematical problems with few to no errorsCapable of being resourceful, highly organized, and customer-focusedBe an ambitious, energetic team player with a drive to grow in the career in hospitalityMust be able to work in a fast-paced environment.Must be able to understand and follow verbal / written instructions and communicate both verbally and in writingMust be willing to assist co-workers with their job dutiesMust be able to learn new tasks quickly and thoroughlyMust follow all appropriate policies and proceduresMust possess excellent organizational skillsMust be able to meet personal appearance and cleanliness or hygiene standardsMust be able to effectively manage timeMust have an excellent work history and attendance recordMust be able to work flexible hours, weekends, and holidaysPhysical Requirements :
Must be able to endure long periods of standing and walking throughout an 8-hour shiftMust have close visual acuity to perform an activity such as : preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive readingMust be able to repeatedly bend and kneel while reaching below waist height at the front deskMust be able to exert up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objectsMust possess good dexterity of hands / fingers, such as for gripping, pinching, writing, and typingMust be able to endure constant repetitive movement (typing, writing, etc.) for long periods of timeMust be able to communicate verbally to guests and comfortably use a phone system. Must be able to adequately move about the hotel area to complete tasksAnant Hospitality is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.
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