What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express & Suites Panama City--Tyndall?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. This role requires strong communication skills, attention to detail, and the ability to manage various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the hotel management system.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain effective communication with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage cash handling procedures accurately.
- Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day.
- Utilize phone systems to respond to incoming calls promptly and professionally.
- Assist multilingual guests by providing information in their preferred language when possible.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality management.
- We are hiring for both part time and full time positions. Availability to work days, evenings, weekends, and holidays is required.
Experience
- Previous experience in guest services or front desk operations is preferred.
- Familiarity with hotel management software is an advantage.
- Strong phone etiquette skills are essential for effective communication with guests.
- or multilingual abilities are highly desirable to cater to diverse clientele.
- Knowledge of night audit procedures is a plus but not mandatory.
- A background in hospitality management will be beneficial for understanding the nuances of guest relations.
Join our team as a Front Desk Agent where your commitment to excellent service will contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 28 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Panama City, FL 32404 (Required)
Work Location: In person
Salary : $14
