Overnight Front Desk Associate

Holiday Inn Express & Suites Sheldon, Iowa is seeking a professional and highly motivated individual for a Front Desk Night Audit position. We are seeking someone with great customer service skills who enjoys interacting with people. This position is available for part-time. This position requires the applicant to work overnight shifts. Shifts are from 11pm-7am. Every other weekend is required as well as some holidays.

Front Desk Agent Primary Responsibilities:

• Greet and welcome guests upon arrival in accordance with hotel standards.
• Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Check identification and ensure that credentials provided are accurate and valid.
• Register guests into the computer system, verifying reservation, contact details, and credit information.
• Assign rooms to guests and make room keys.
• Make and confirm reservations, including creating walk-in reservations.
• Answer phone and guest questions, particularly pertaining to hotel services, guest registration, travel directions; and/or making recommendations regarding shopping, dining, entertainment or local attractions.
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Run Night Audit reports.
• Generate bills, collect payments, and make change for guests, while maintaining a house bank and making deposits; accurately reporting of receipts daily.
• Record guest comments or complaints, referring guests to manager as necessary.
• Assist with other duties as assigned such as general cleaning or helping wash and fold laundry.

Requires good communication skills, both verbal and written. Must be able to speak, read, write and understand English. Must possess basic computer skills and basic computational ability.

• Prior customer service experience and/or hotel front desk experience preferred.
• General knowledge of Sheldon and its attractions preferred.
• Benefits include Vision & Dental insurance, Aflac insurance policies & employee rate at all IHG hotel. Our hotel also has a public pool, so employees receive a free pool membership for them and their family.

Job Type: Part-time

Pay: $14.50 - $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $15 - $16