What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express & Suites Union Gap?
As a Night auditor you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and providing IHG's loyal guests consistence by handling all questions, requests and complaints promptly and courteously. You will be responsible for assisting guests with their overnight requests and balance accounts from the day shift. The night auditor also reconciles all accounts, and processes invoices.
*A potential applicant should obtain or be willing to learn the following;
strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Previous customer service experience is preferred. Applicants must be available to work evenings, weekends and holidays. All positions are part time up to 24 hours per week.
As a Night auditor you will:
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
- Support the goals of the hotel through teamwork and collaboration with all departments.
- Balance accounts from one day to the next
- Help with any overnight requests
Job Type: Part-time
Pay: From $16.85 per hour
Expected hours: No less than 16 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $17