What are the responsibilities and job description for the Part Time Night and Weekend Hotel Front Desk position at Holiday Inn Express & Suites - Watertown, SD?
Job Summary
The Part Time Night and Weekend Hotel Front Desk agents play a crucial role in ensuring a seamless guest experience at our establishment. This position involves overseeing front desk operations while providing exceptional customer service to guests. The ideal candidate will possess strong dependability and a passion for hospitality, ensuring that all guests feel welcomed and valued during their stay.
Duties
- Lead daily front desk operations, including check-ins, check-outs, and handling guest inquiries or complaints.
- Maintain accurate records of guest information and transactions while ensuring confidentiality.
- Collaborate with other departments to enhance guest services and resolve any issues that may arise during a guest's stay.
- Uphold hotel policies and procedures while promoting a positive work environment for staff.
- Assist in developing strategies to improve guest satisfaction and overall hotel performance.
Skills
- Excellent phone etiquette and communication skills to effectively interact with guests and staff.
- Strong problem-solving abilities to address guest concerns promptly and efficiently.
- Ability to foster positive guest relations through attentive service and personalized interactions.
- Once trained, demonstrate a proficieny in using hotel management software and technology.
This role is essential for maintaining the high standards of our hotel while providing guests with an unforgettable experience. If you are passionate about helping people and have the skills necessary to serve as our weekend Manager on Duty, we encourage you to apply.
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Nights as needed
- Night shift
People with a criminal record are encouraged to apply
Application Question(s):
- With all of the positions looking to hire in Watertown, what draws you to hospitality in general and our Part Time Front Desk Position in particular?
Ability to Commute:
- Watertown, SD 57201 (Required)
Work Location: In person
Salary : $13