Night Auditor/Front Desk Clerk

Job Summary
We are seeking a dedicated and personable Night Auditor/Front Desk Agent to join our team. The ideal candidate will provide exceptional guest services, ensuring a welcoming and efficient experience for all visitors. This role is crucial in maintaining the hotel's reputation for outstanding hospitality and will involve managing front desk operations, assisting guests with inquiries, and performing night audit duties.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, providing guests with necessary information regarding their stay.
• Handle guest inquiries and requests promptly, demonstrating strong customer service skills to enhance guest relations.
• Maintain accurate records of room availability, reservations, and billing information.
• Perform night audit tasks as required, ensuring all financial transactions are accurately recorded.
• Address any guest complaints or issues with professionalism and resolve them to the best of your ability.
• Collaborate with other hotel departments to ensure seamless service delivery for guests.
• Uphold hotel policies and procedures while maintaining a high level of confidentiality regarding guest information.

Requirements

• Previous experience in hospitality or related fields such as resort or hotel management is preferred.
• Strong customer service skills with a focus on guest satisfaction and relationship building.
• Excellent phone etiquette and communication skills to effectively interact with guests and team members.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Familiarity with hotel management software is an advantage but not mandatory; training will be provided.
• A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment are essential for success in this role.

Join our team as a Front Desk Agent where your commitment to exceptional guest services will make a significant impact on our guests' experiences!

Job Types: Full-time, Part-time

Pay: $12.50 - $13.25 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Free parking
• Paid time off

Schedule:

• Overnight shift

Application Question(s):

• Are you able to reliably commute to work daily?

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• El Paso, TX 79932 (Required)

Ability to Relocate:

• El Paso, TX 79932: Relocate before starting work (Preferred)

Work Location: In person

Salary : $13 - $13