Assistant Executive Housekeeping Manager

SUMMARY OF ESSENTIAL JOB FUNCTIONS
The essential function of the Housekeeping Supervisor is to assist in monitoring the cleanliness of guest rooms and public areas as well as satisfying guests in terms of the friendliness and service of the Housekeeping staff. Ensure Guest Rooms and all public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by the company, enforced and communicated by the General Manager.

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:

· Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.

· Must be able to stand for eight hours, bend, stretch, reach, crawl, kneel.

· Must be able to see and hear.

· Must be able to speak and read English, the ability to communicate in another language may be helpful.

· Must display professionalism, honesty, and trustworthiness at all times.

· Ability to understand and follow oral and written instructions.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge in:

· Inspection of rooms and cleanliness standards as well as minute per room as defined by the company and brand.

· Assistance in supervising and managing staff techniques.

· Through knowledge of materials, supplies and equipment used in the housekeeping department.

· Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

· Follow and manage using the Company procedures and policies.

· Must be organized to maintain logs, checklist, and inventories as scheduled.

· Basic computer experience to: pull reports break out house, and check house inventory.

· Will be asked to develop management skills: will assist with interviewing, training, coaching, motivating, counseling, discipline, and termination of employment. Final decisions in all of these areas are made by the General Manager.

Follow and manage scheduling and room assignments using The Company's "Room Cleaning Guideline Sheet" procedures and policies.

Abilities:

· Comply with all standards

· Multi-task, and remain service-centric.

· Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.

· Assist guests with issues, being professional and maintaining a hospitable caring attitude.

· Establish and maintain effective working relationships with associates and department heads.

SPECIFIC RESPONSIBILITIES

· Assist in coordinating the activities of the Housekeeping Team. This is accomplished through daily shift meetings and monthly department meetings. Maintained agendas and sign-in sheets.

· Inspect all areas of the hotel: rooms, public space, back of the house, and grounds.) to ensure sanitation, brand, and all health and safety standards are met.

· Exceed brand cleanliness goals

· Supplies: Maintain responsibility for the necessary items to effectively operate the department. This includes and not limited to: guest loaned items (rollaway beds, cribs, microwaves, refrigerators, etc.)

· May assist with monthly inventories, proper ordering, receiving, and maintenance of supplies, and assist with logging and processing invoices for payment, including coding, filing, and inputting with oversight and final approval by the General Manager.

· Equipment: Ensure all are in working order: vacuums, laundry equipment, carts, etc.

· Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured constantly.

· Training: Many tools are available for training: new hire, ongoing, brand, vendors is your responsibility to present these resources to all staff for continuous education.

· Labor: Assist with scheduling and working within the designated Labor Model.

· Guest: Privacy is an utmost concern.

· Coordinate with the Maintenance Department to ensure maintenance requests are initiated on a timely basis and the property is maintained in a like-new condition.

· Other duties as assigned, that the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS
Standing, and walking for long periods while maintaining a friendly professional image. Should be able to develop maintenance staff in the advancement of their careers. At times will have to work shifts and weekends.

Job Type: Full-time

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Shift:

• Day shift
• Morning shift
• No nights

Experience:

• Housekeeping: 2 years (Required)

Ability to Commute:

• North East, PA 16428 (Required)

Work Location: In person