What are the responsibilities and job description for the Front Desk Agent position at HOLIDAY INN EXPRESS & SUITES?
- i-77 Exit 85 in South Carolina.
- 1655 Carolina Place Drive 29708
We are looking for prospective candidates that can work 7am - 3pm on Thursday & Friday and 3pm - 11pm every other weekend .
Looking for great customer service.
We are currently looking for someone who is a fast learner. The job entails greeting all of the walk-in customers along with answering the phone and directing them to the desired area.
- Performing all check-in and check-out tasks
- Informing customers about payment methods and verifying their credit card data
- Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests' accounts
- Computes bill, collects payment, and makes change for guests
- Makes, confirms, and cancels reservations
- Posts charges such as laundry, faxes, copies to guest room ledger
- Must be knowledgeable of all in-house services and be able to assist customers when questioned.
- Room directions along with hotel outlets along with hours of operation must be explained to all customers.
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- PREVIOUS OPERA EXPERIENCE PREFERRED
IF THIS SOUNDS LIKE YOU PLEASE APPLY. ***
NO PHONE CALLS PLEASE
Job Type: PART TIME
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Fort Mill, SC 29708 (Required)
Ability to Relocate:
- Fort Mill, SC 29708: Relocate before starting work (Required)
Work Location: In person
Salary : $15
