What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites?
Front Desk Agent – Holiday Inn Express Mall South Abilene
We are looking for a friendly and motivated Front Desk Agent to join our team at Holiday Inn Express Mall South Abilene! If you enjoy providing excellent service and thrive in a fast-paced environment, this could be the perfect opportunity for you.
Position Details:
Shift Schedule:
Morning Shift: Monday and Tuesday
Evening Shift: Open Monday to Sunday
Key Responsibilities:
Greet and assist guests with check-in/check-out procedures
Address guest inquiries and provide exceptional customer service
Process reservations and handle guest accounts efficiently
Maintain a positive attitude and ensure guest satisfaction
Handle phone calls, emails, and other communications with professionalism
Qualifications:
Proficient in computer systems and hotel booking software
Strong communication and interpersonal skills
Enjoy helping guests and ensuring they have a pleasant stay
Ability to multitask and handle stressful situations with grace
Previous front desk or customer service experience is a plus
Why Join Us?
Competitive pay and employee benefits
Friendly and supportive work environment
Opportunities for career growth within the hospitality industry
Apply today and become part of our dedicated team! We look forward to hearing from you.
Job Types: Full-time, Part-time
Pay: $11.50 - $13.09 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $12 - $13
