What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites?
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins and special requests.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the Comment log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Knows all safety and emergency procedures and is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Familiar with the local area attractions.
- File any needed documents
- Any other duties assigned by Supervisor
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
- Weekends only
Ability to Commute:
- Greensboro, NC 27409 (Required)
Work Location: In person
Salary : $14
