Front Desk Agent

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins and special requests.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Reads and initials the Comment log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Familiar with the local area attractions.
• File any needed documents
• Any other duties assigned by Supervisor

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed
• Weekends only

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $14