What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express & Suites?
Job description
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide information about the resort's amenities and services.
- Operate phone systems to answer calls, take reservations, and relay messages.
- Maintain accurate records of guest information and transactions.
- Collaborate with other departments to ensure guest satisfaction.
- Address any guest complaints or concerns promptly and professionally.
- Assist with administrative tasks as needed, including filing and data entry.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a resort setting is advantageous.
- Proficient in phone etiquette and communication skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Bilingual or multilingual candidates are highly encouraged to apply.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A genuine passion for providing outstanding guest services.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.50 - $16.50 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Utica, MI 48315 (Required)
Ability to Relocate:
- Utica, MI 48315: Relocate before starting work (Required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $15.50 - $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Utica, MI 48315 (Required)
Ability to Relocate:
- Utica, MI 48315: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
