Hotel General Manager

We are looking for a Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of the business. It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors. The hotel manager must be able to guide the employees to work as a well-functioning team. The ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

Responsibilities

• Supervise work at all levels (front desk, kitchen staff, housekeeping, sales, maintenance etc.) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
• Deal with maintenance issues, shortages in staff or equipment, renovations etc..
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc..
• Inspect facilities regularly and enforce strict compliance with health and safety standards.

Skills

• Proven experience as Hotel Manager or relevant role.
• Fluency in English; knowledge of other languages is a plus.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Working knowledge of MS Office; knowledge of Opera (PMS) is an advantage.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Reliable with an ability to multi-task and work well under pressure.
• Outstanding leadership skills and a great attention to detail.
• Degree in Business Administration, Hotel/Hospitality Management or relevant field. 3 to 5 years prior hotel leadership experience is considered equivalent.

REQUIREMENTS

The Holiday Inn Express Towson - Baltimore North is nestled in a peaceful part of Towson and just a short drive from downtown Baltimore. The hotel is easily accessible from I-695, I-83, and I-95. Our hotel rooms and suites offer a relaxing retreat whether you're exploring Towson, the Baltimore area, or simply passing through. We're ideally located just 2 miles from Towson University and Goucher College, and only 5 miles from Morgan State University, Loyola University Maryland, and Notre Dame of Maryland University. For those visiting medical facilities, we're also within 3 miles of Greater Baltimore Medical Center, University of Maryland St. Joseph Medical Center, and Sheppard Pratt Health Systems.