General Manager

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

If so, we are currently looking for AN EXPERIENCED General Manager for a 73 room limited service hotel.

As General Manager you will be responsible for the day to day leadership and direction of staff, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Financial returns:

• Development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• •Analyze financials to drive revenues, future profitability and maximum return on investment

• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
• Use distribution channels and technology platforms to drive revenue and maximize market share
• Lead asset management initiatives, including working with owners or management company to maintain or improve property’s market leadership position

People:

• Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.

• Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.

• Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest experience:

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.

• Ensure the highest level of guest satisfaction by providing quality guest services and amenities.

Responsible business:

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.

• Act as a public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.

• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

• Carrying out inspections of property and services
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations
• Perform other duties as assigned by ownership or management company.

Qualifications and requirements

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus three years of management experience in a high level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak local language(s). Other languages preferred.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Hotel Experience: 3 years (Preferred)
• Management: 2 years (Required)

Work Location: In person

Salary : $50,000