What are the responsibilities and job description for the Front Desk Associate Second Shift position at Holiday Inn Express Versailles?
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Greeting and assisting visitors or guests with a friendly demeanor.
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Answering phone calls, emails, and in-person inquiries promptly and professionally.
- Creating and modifying guest reservations
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Maintaining accurate records and logs of visitor details and activities.
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Handling cash transactions, billing, or other financial responsibilities if applicable.
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Receiving guest complaints and ensuring satisfaction or compensation.
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Registering hotel guests and assigning rooms.
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Understanding and following policies related to safety, emergencies, criminal activity, and suspicious activity.
Second shift front desk clerk will be required to work weekends and holidays.
