What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express Waldorf?
Overview
We are seeking a dedicated and personable Night Auditior/ Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems and manage incoming calls with professionalism.
- Ensure that all guest information is accurately recorded in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a positive guest experience.
Skills
- Previous experience in front desk operations or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in phone etiquette and handling phone systems effectively.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Attention to detail and organizational skills to manage multiple tasks simultaneously.
- A friendly demeanor with strong interpersonal skills to foster positive relationships with guests.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Waldorf, MD 20603 (Required)
Ability to Relocate:
- Waldorf, MD 20603: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17