What are the responsibilities and job description for the Customer Service Representative - Hospitality position at Holiday Inn Express West Jefferson?
Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team in providing exceptional service to our guests. The ideal candidate will play a crucial role in ensuring a positive experience for all visitors, handling inquiries, and managing front desk operations. This position requires a strong background in guest services and hospitality management, with a focus on creating memorable experiences for our guests.
Responsibilities
- Welcome guests upon arrival and provide them with information about the hotel and its amenities.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
- Respond promptly to guest inquiries and requests, demonstrating excellent phone etiquette and communication skills.
- Handle reservations, cancellations, and modifications using hotel management software.
- Assist guests with any issues or complaints, ensuring their concerns are addressed effectively.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Maintain cleanliness and organization of the front desk area while adhering to hotel policies and procedures.
- Collaborate with other departments to ensure seamless service delivery throughout the hotel.
Experience
- Previous experience in guest services or hospitality management is preferred.
- Familiarity with hotel management systems and front desk operations is advantageous.
- Strong understanding of guest relations principles and practices within the hospitality industry.
- Proficient in using phone systems to manage calls and communicate effectively with guests.
- Excellent interpersonal skills with a friendly demeanor, capable of working well under pressure in a fast-paced environment.
- A commitment to providing outstanding service that enhances the guest experience.
Join us as we strive to create an inviting atmosphere for our guests, where exceptional service is at the heart of everything we do!
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 8 – 32 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Overnight shift
Ability to Commute:
- West Jefferson, NC 28694 (Required)
Work Location: In person
Salary : $12 - $14
