What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express West Valley?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the front desk during overnight hours. This position involves balancing financial transactions, providing exceptional customer service, and maintaining guest relations. The ideal candidate will possess strong communication skills and a passion for delivering outstanding hospitality experiences.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs of guests.
- Address guest inquiries and resolve any issues that arise during the night shift.
- Maintain accurate records of room availability and reservations.
- Utilize phone systems to communicate effectively with guests and staff.
- Provide assistance with billing inquiries and process payments as needed.
- Ensure the safety and security of guests and hotel property during overnight hours.
- Collaborate with other departments to ensure seamless guest experiences.
Requirements
- Previous experience in front desk operations or hospitality is preferred.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures is advantageous.
- Proficient in using phone systems and hotel management software.
- Ability to work independently during overnight shifts while maintaining attention to detail.
- Excellent problem-solving skills and a proactive approach to guest service.
Join our team as a Night Auditor, where your contributions will help create memorable experiences for our guests while ensuring the operational integrity of our hotel during the night shift.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Schedule:
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- West Valley City, UT 84119 (Required)
Ability to Relocate:
- West Valley City, UT 84119: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17