General Manager

Holiday Inn Express Williamstown Glassboro is seeking a highly motivated General Manager for our hotel with 83 guest rooms. The purpose of this position is to create and maintain a customer-focused hotel. This position is responsible to ensure customer satisfaction through consistent delivery of both product quality and service in accordance with Brand and Company goals. The General Manager needs to be hands-on in daily operations and sales in the local market.

* Minimum of 3 years experience as a General Manager in a limited service hotel

* GM experience with IHG or branded upscale limited service hotels a plus

* Must be highly motivated, organized, self-directed, with strong initiative and desire for achievement

* Exceptional customer service skills required

* Must possess strong computer skills

* Excellent communication and presentations skills required

* Must be honest, a leader, a driver, and bottom line oriented

ESSENTIAL JOB FUNCTIONS

• Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.

• Lead the property in the generation of revenue through sales and marketing efforts

• Maintain strong knowledge of and relationships in the local market

• Manage relationships with hotel vendors and negotiates service agreements as appropriate

• Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance

• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters

• Ensure staff receive proper training for each position, including safety training and standard operating procedures

• Ensure service, technical skills, and other training occurs throughout the property

• Establish and maintains open, collaborative relationships with direct reports and entire team

• Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy

• Hire team members who demonstrate strong functional expertise, creativity, and leadership

• Observe service behaviors of team members and provides feedback to individuals and/or supervisors

• Review guest survey results and other data to identify areas of improvement with team members

• Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles

• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction

• Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations

• Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate

• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• Weekends as needed

Work Location: In person

Salary : $55,000 - $65,000