What are the responsibilities and job description for the Hotel Front Desk Agent 8a.m to 4p.m & 4p.m to 12a.m. position at Holiday Inn Express, Winfield/Teays Valley?
Qualifying Candidates must APPLY IN PERSON!!
Shift will be 8am to 4pm & 4pm to 12 am
We are seeking a friendly, service-oriented front desk agent to join our Holiday Inn Express Brand Family. We invite you to join our team at the Hurricane, WV location. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests questions and concerns. You must be personable and have outstanding interpersonal communication skills.
Front Desk Agent Job Duties and Responsibilities
Greet guests with a welcoming smile and friendly demeanor
Computer Skills; Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones and place reservations
Check and send emails
Make and confirm reservations
Maintain a clean and tidy work space at all times
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Take and deliver messages for guests
Store luggage and valuables as needed
Maintain a friendly, personable disposition
Perform various clerical tasks as needed
Clean equipment, work spaces and common areas
Other Duties assigned by management
Night Auditor skills
Meet the needs of guests in a friendly and timely manor
Front Desk Agent Requirements and Qualifications
High school diploma/GED required
Must be 21 years of age
2 years’ experience in customer service or hospitality
Must be dependable and punctual
Excellent communication and math skills
Excellent computer knowledge
Willingness to learn computer functions and other on-the-job skills
Exceptional customer service skills
Availability to train on all shifts
Flexibility of shifts is preferred.
Qualifying Candidates must APPLY IN PERSON!!
Job Type: Part-time
Pay: $11.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Rotating weekends
Experience:
- Customer Service: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $11
