What are the responsibilities and job description for the Front Desk Agent/Breakfast Attendant position at Holiday Inn Express?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team.. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage front desk operations including check-ins, check-outs, and reservations.
- Answer phone calls promptly using hotel phone systems, addressing guest inquiries and concerns effectively.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Handle guest requests and complaints with professionalism and urgency, ensuring satisfaction.
- Perform night audit duties as required, balancing accounts and preparing reports for management.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of guest relations by demonstrating hospitality management principles.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with hotel management software is an advantage; training will be provided as necessary.
- Strong communication skills; multilingual abilities are a plus to cater to diverse guests.
- Excellent organizational skills with the ability to multitask effectively under pressure.
- A friendly and approachable demeanor with a commitment to providing outstanding guest services.
- Ability to work flexible hours including nights, weekends, and holidays as needed.
- Knowledge of resort operations is beneficial but not mandatory.
Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.50 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Indianapolis, IN 46278 (Required)
Work Location: In person
Salary : $14 - $15
