What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, time management, and the ability to multitask effectively in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage front desk operations including check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain an organized filing system for guest records and administrative documents.
- Assist with calendar management for appointments and meetings.
- Provide customer support through phone calls, emails, and in-person interactions.
- Collaborate with other departments to ensure seamless guest experiences.
- Perform additional administrative tasks as assigned by management.
Qualifications
- Strong time management skills with the ability to prioritize tasks effectively.
- Excellent organizational skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays if necessary.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while developing your professional skills in a supportive environment!
Job Types: Full-time, Part-time
Pay: $13.50 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $14 - $15
