What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
Job Summary
We are seeking a dedicated Front Desk Agent. The ideal candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of the front desk during morning/ evening hours.
Responsibilities
- Greet guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and assist with guest inquiries
- Manage reservations and cancellations
- Maintain a clean and organized front desk area
- Assist with guest services as needed
Requirements
- Experience in front desk operations
- Strong customer service skills with a focus on guest relations
- Knowledge of hospitality management practices
- Excellent phone etiquette and communication skills
- Ability to work in a fast-paced environment
- Multilingual abilities are a plus
- Prior experience in a resort setting is preferred
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Woburn, MA 01801 (Required)
Work Location: In person
Salary : $18 - $21
