What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to manage incoming calls and assist guests with their requests.
- Assist in resolving guest complaints or issues promptly and professionally.
- Conduct night audits as needed, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of guest services.
Experience
- Previous experience in guest services or front desk operations is preferred.
- Familiarity with hotel management systems is a plus.
- Multilingual or bilingual candidates are highly desirable to accommodate diverse guests.
- Strong customer service skills with excellent phone etiquette.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
- Experience in resort environments is beneficial but not mandatory.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 30 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overtime
- Weekends as needed
Work Location: In person
Salary : $15 - $16
