What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties: - Greet guests with a warm and friendly manner upon arrival - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to inquiries in a professional manner - Provide information about hotel amenities, local attractions, and dining options - Handle guest requests promptly and effectively - Process payments and maintain accurate records - Assist with night audit duties as needed - Maintain cleanliness and organization at the front desk area Skills: - Strong knowledge of hotel management systems and phone systems - Excellent hospitality skills with a focus on delivering exceptional customer service - Ability to handle multiple tasks simultaneously while maintaining attention to detail - Excellent phone etiquette and communication skills - Multilingual skills are a plus - Proficient in front desk operations and procedures. At our company, we value our employees and offer competitive benefits including: - Competitive pay based on experience - Opportunities for career growth within the hospitality industry - Ongoing training and development programs to enhance your skills If you are passionate about providing outstanding customer service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Evening shift
- Every weekend
- Holidays
- Weekends only
Experience:
- Hotel: 1 year (Preferred)
- Front desk: 1 year (Preferred)
Ability to Commute:
- Woodbridge, VA 22192 (Required)
Ability to Relocate:
- Woodbridge, VA 22192: Relocate before starting work (Required)
Work Location: In person
