Front Desk Hotel - Overnight Shift

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

QUALIFICATIONS:

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of basic accounting principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Maintain cashiering responsibilities as per Front Office procedures.
• Maintain Front Office computer system operation according to Hotel standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Security Guards are made of building and guest corridors to ensure all areas are locked and secured.
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to Hotel standards.
• Maintain proper record keeping (i.e. log books etc.) according to Hotel standards.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Hotel procedures.
• Handle items for Lost and Found according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required
• As applicable to the hotel, demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.