Front Desk Manager

Overview
We are seeking a highly organized and customer-focused Front Desk Manager to oversee the daily operations of our front desk. This role is crucial in ensuring a welcoming environment for our clients and maintaining efficient administrative processes. The ideal candidate will possess strong clerical skills, excellent time management abilities, and a commitment to providing outstanding customer service.

Responsibilities

• Oversee the daily operations of the front desk, guest services, and related areas.
• Manage and train the front office team to ensure high levels of productivity, professionalism, and guest satisfaction.
• Monitor guest feedback and implement service recovery and improvement strategies.
• Coordinate with other hotel departments to ensure seamless service delivery.
• Ensure all IHG brand standards, policies, and procedures are adhered to.
• Prepare and manage departmental budgets, forecasts, and staffing schedules.
• Handle guest complaints promptly and professionally, escalating issues when necessary.
• Conduct regular audits of front office procedures including cash handling, reservations, and room inventory.
• Maintain an active presence in the lobby and front desk area during peak periods.
• Support loyalty program (IHG One Rewards) enrollment and guest engagement.

• Manage the front desk operations, including greeting visitors and answering inquiries in a professional manner.
• Oversee calendar management to schedule appointments and meetings efficiently.
• Maintain accurate filing systems for patient records and other important documentation.
• Utilize Google Suite for various administrative tasks, including document creation and data management.
• Provide support as a dental receptionist, assisting with patient check-in and check-out procedures.
• Ensure that the front desk area is organized, clean, and well-stocked with necessary supplies.
• Handle incoming calls and emails promptly, addressing client concerns or directing them to appropriate staff members.
• Collaborate with other departments to enhance overall operational efficiency and client satisfaction.

Skills

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficient in clerical duties, including typing and data entry with high accuracy.
• Excellent time management skills to prioritize tasks effectively in a fast-paced environment.
• High level of computer literacy, particularly with Google Suite applications.
• Exceptional customer service skills, demonstrating patience and professionalism in all interactions.

Qualifications and Requirements:

• Degree or diploma in Hospitality Management or related field preferred.
• Minimum 2–3 years of front office supervisory or managerial experience in a hotel setting.
• Previous experience with IHG or a similar international hotel brand is a strong advantage.
• Excellent communication, leadership, and interpersonal skills.
• Strong knowledge of front office systems (e.g., Opera PMS).
• Ability to work flexible hours including weekends and holidays.
• Passion for delivering outstanding guest service and hospitality.
• Join our team as a Front Desk Manager where you can make a significant impact
• on our clients' experiences while developing your professional skills in a supportive environment!

Job Type: Full-time

Pay: $14.58 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Commute:

• Flint, MI 48503 (Required)

Ability to Relocate:

• Flint, MI 48503: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17