What are the responsibilities and job description for the Front Desk Receptionist/Night Auditor position at Holiday inn express?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently.
Duties
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Perform nightly audits of financial transactions, ensuring all entries are accurate and balanced.
- Utilize phone systems to manage incoming calls and provide information as needed.
- Assist with administrative tasks such as filing reports, managing reservations, and updating guest records.
- Collaborate with other departments to ensure seamless service delivery for guests.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficiency in phone systems and hotel management software is advantageous.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail in handling financial transactions.
- Ability to work independently during night shifts while maintaining professionalism at all times.
- A positive attitude and willingness to learn about resort operations and hospitality management principles.
Join our team as a Front Desk Clerk/Night Auditor where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $12.07 - $12.77 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
Ability to Commute:
- Bonham, TX 75418 (Required)
Ability to Relocate:
- Bonham, TX 75418: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $13
