What are the responsibilities and job description for the General Manager position at Holiday Inn Express?
Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community.
At Holiday Inn Express we look for people who are welcoming and can focus on the things that really matter to our guests – and get them right every time.
Duties and responsibilities
People:
· Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.
· Develop, implement and monitor team member succession planning to ensure future bench strength.
· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
· Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies.
Guest experience:
· Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.
· Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
· Make time to interact with guests, solicit feedback and build relationships.
· Ensure rooms are 100% clean and properly prepared so our guests are comfortable, can work and rest.
Responsible business:
· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
· Perform other duties as assigned.
Job Type: Full-time
Pay: From $54,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Education:
- Associate (Preferred)
Experience:
- Hotel management: 2 years (Required)
- Hospitality: 5 years (Required)
Ability to Relocate:
- Lake Oswego, OR 97035: Relocate before starting work (Required)
Work Location: In person
Salary : $54,000
