What are the responsibilities and job description for the Guest Services Agent position at Holiday Inn Express?
Front Desk Guest Services Agent
Madison, OH
Holiday Inn Express is currently seeking a part-time Front Desk Guest Services Agent to service their Madison, Ohio location. In this role, you will be responsible for checking in/out guests and responding to guest's requests.
Schedule:
- 3PM - 11PM shift
- Weekend availability is a must
- Part time
The right candidate will have:
- 1 year of Front Desk experience preferred
- Must have flexible availability including holidays and weekends
- Positive attitude and service-minded work ethic
Our Guest Services Agent will:
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
- Manage room bookings in-person, online, and through incoming calls
- Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
- Perform regular bookkeeping duties
- Connect with housekeeping department to ensure guest accommodations are ready
If you are interested in this position, please submit a current resume for consideration!
Minutes from the shores of Lake Erie and Geneva on the Lake, our convenient Madison hotel provides easy access to all Lake, Ashtabula & Geauga Counties best attractions. Discover award-winning wineries, distilleries and breweries throughout the Grand River Valley. Book a wine tour with us to 4 different wineries 7 days a week. Explore our local beaches, museums, nurseries and unique shops. Take a hike through one of our many parks located a short drive away. The hotel's corporate guests will enjoy that our hotel is conveniently set just off of I-90, making it easy to commute to any business in the tri-county area. Just 6 miles from the Spire Institute, this world class sports complex is one of the nation’s top sports performance training and wellness centers. Host an event or meeting one of our 2 meeting rooms or catch up with work in the business center, offering internet access, a computer and printer. Start your day right with our free hot breakfast. After an exciting day of exploring, refresh with a swim in our indoor pool or recharge in the fitness center. Have a glass of wine and relax on our brand new 2500 square foot outdoor patio with fireplace.
