What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express?
RESPONSIBILITIES
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Make and confirm reservations
- Maintain a clean and tidy work space at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Provide local information on restaurants, special sites, activities, etc.
- Transport guests using the hotel shuttle
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Keep the hotel Market fully stocked and organized.
- Be available to work 2 overnight shifts every week 11pm-7am
- Be available to work 3 evening shifts every week 3pm-11pm
APPLY IN PERSON – only in person applications will be considered.- 2044 S Avenue 3 E, Yuma, AZ 85365
Job Type: Full-time
Pay: $15.50 - $16.50 per hour
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
Salary : $16 - $17
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