What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Holiday Inn Express?
Job Overview
We are seeking a dedicated and professional Front Desk Receptionist to join our team in a dynamic hospitality environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage phone systems to handle incoming calls, inquiries, and reservations.
- Provide information about hotel services, amenities, and local attractions.
- Assist with check-in and check-out processes for guests efficiently.
- Handle guest requests and complaints promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Uphold hotel policies and procedures while maintaining a high standard of guest services.
Skills
- Proficiency in phone etiquette and handling phone systems effectively.
- Previous experience in hotel or hospitality settings is preferred.
- Strong knowledge of guest services principles in the hospitality industry.
- Familiarity with hospitality management practices is an asset.
- Ability to perform night audits and manage front desk operations during late hours.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
- A positive attitude with a commitment to providing outstanding guest experiences.
Join us in creating memorable experiences for our guests while contributing to a supportive team environment!
Job Types: Full-time, Part-time
Schedule:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Greensboro, NC 27405 (Required)
Ability to Relocate:
- Greensboro, NC 27405: Relocate before starting work (Required)
Work Location: In person
