What are the responsibilities and job description for the Hotel Night Auditor position at Holiday Inn Express?
Duties
- Perform night audit duties including reviewing and reconciling guest accounts, ensuring accuracy of charges and payments, and preparing reports for management.
- Handle guest check-ins and check-outs during the overnight shift.
- Provide exceptional customer service by addressing guest inquiries, resolving issues, and ensuring guest satisfaction.
- Maintain a clean and organized front desk area.
- Assist with other front desk duties as needed.
Experience
- Previous experience in hospitality management or a similar role is preferred.
- Multilingual skills are a plus, as this position may require interacting with guests from diverse backgrounds.
- Strong guest relations skills to provide excellent customer service.
- Familiarity with hotel operations and front desk procedures.
- Bilingual proficiency is beneficial for effective communication with guests.
Please note that this is a night shift position. The Night Auditor will be responsible for performing night audit duties, handling guest check-ins and check-outs, and providing exceptional customer service during the overnight hours. The ideal candidate should have previous experience in hospitality management or a similar role, possess strong guest relations skills, and be familiar with hotel operations. Multilingual skills and bilingual proficiency are advantageous for effective communication with guests from diverse backgrounds.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 10 hour shift
Work Location: In person
Salary : $15 - $17
