What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express?
Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our team. The Night Auditor will be responsible for managing the front desk operations during the night shift, ensuring a seamless guest experience while performing essential accounting tasks. This role requires a strong focus on customer service, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Perform nightly audits of all financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs of guests.
- Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintain accurate records of guest accounts and transactions using hotel management software.
- Handle phone systems efficiently, responding to calls and directing them as necessary.
- Assist with administrative tasks such as preparing reports and managing correspondence.
- Ensure the security of the hotel by monitoring access points and responding to emergencies as needed.
- Collaborate with other departments to enhance guest services and overall hotel operations.
Experience
- Previous experience in front desk operations or hospitality management is preferred.
- Familiarity with night audit procedures is highly desirable.
- Strong customer service skills with a passion for hospitality.
- Ability to communicate effectively; multilingual or bilingual skills are a plus.
- Proficient in using phone systems and hotel management software.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
Join our team as a Night Auditor and contribute to providing an outstanding experience for our guests while ensuring smooth operational processes during the night shift.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
Schedule:
- Holidays
- Night shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Woodbridge, VA 22192 (Required)
Ability to Relocate:
- Woodbridge, VA 22192: Relocate before starting work (Required)
Work Location: In person
