What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express?
About us
We are agile and professional.
Our work environment includes:
- Modern office setting
- Growth opportunities
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Knowledge of phone systems and phone etiquette
- Familiarity with hospitality management software is a plus
- Ability to handle difficult situations with patience and professionalism
- Flexibility to work shifts including evenings, weekends, and holidays
- High school diploma or equivalent qualification
Benefits:
- Opportunities for career advancement within the hotel industry
- Employee discounts on hotel stays and services
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: $14.25 - $15.00 per hour
Expected hours: 35 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- On call
Ability to Relocate:
- Fayetteville, GA 30214: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
