What are the responsibilities and job description for the Part Time Housekeeper position at Holiday Inn Express?
Job Duties
- Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.
- Removes dirty linen
- Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.
- If Applicable: Remove trash, sweep, dust any balcony/patio areas
- Inspects marketing collateral, replacing expired or damaged items.
- Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.
- Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
- Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.
- Cleans mirrors, windows, vent cover, glass doors.
- If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.
- Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.
- Reports items that require repair or additional cleaning to the appropriate person/department.
- Restocks housekeeping cart.
- Vacuums hallways.
- Turns in all lost and found articles immediately.
- Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
- Additional duties may be added at any time at the discretion of management.
Consistently models the behavior of a ‘Baywood Ambassador’ who:
- Maintains a professional image, including grooming, verbiage, and body language, at all times.
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
- Fosters teamwork by offering assistance to others, as needed.
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
- Recommends other Baywood properties to our guests, when appropriate.
- Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’
