What are the responsibilities and job description for the Room Attendant / Housekeeper position at Holiday Inn Express?
Holiday Inn Express Hotel & Suites in O'Fallon is seeking a professional Front Desk Agent. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training.
Room Attendant / Housekeepers
Cleans rooms and halls in hotels by performing the following duties.
Primary Responsibilities:
- Sorts, counts, folds, marks, or carries linens. Makes beds.
- Replenishes supplies such as drinking glasses and writing supplies.
- Cleans corridors and stairways.
- Sweeps and scrubs bathroom floors.
- Cleans rugs, carpets, upholstered furniture, and draperies.
- Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.
- Empties wastebaskets, and empties and cleans ashtrays.
- Transports trash and waste to disposal area.
- Replenishes bathroom supplies. Replaces light bulbs.
- Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan.
- Completes a quality check on the television, telephone, AC and smoke detectors.
- Removes any items left behind from room and takes to lost and found with proper documentation.
- Reports any maintenance related problems to the maintenance department through proper communication channels.
- Responsible for careful and efficient use of supplies issued for performance of cleaning and maintenance duties.
- Proper uniform, including name tag must be worn at all times.
- Score of 90% or higher obtained on room inspections.
- Acknowledgment and a pleasant greeting given to each and every guest.
- Thorough knowledge of all in-house products along with local area information to assist guests when needed.
- Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.
- Team effort displayed in keeping the commercial area clean and neat.
- Timely (within 10 minutes) response to guest needs for housekeeping supplies.
- Guest name is used at all times upon entering an occupied room.
- Employee will empower herself/himself to accept any customer problem brought to their attention as their problem and do everything in their power to get the problem resolved.
- All vacant rooms will be checked daily to insure the status is correct.
- Employee will assume the responsibility of maintaining the storerooms in a clean, neat, and organized state.
- Employee must display a team attitude and assist co-workers when the need arises.
- When tasks are completed, employee may be asked to assist other room attendants in completing their work.
- Other job-related duties may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment:
This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequent physical movement within the front office area of the hotel. Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally move or transport guest luggage or packages up to 50 lbs. Maintain a stationary position for extended periods of time at assigned workstation.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
