What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Expresss & Suites Orem?
We are looking for a Full Time Front Desk Agent to join our team.
Shifts will be a mixture of 7 am - 3 pm and 3 pm - 11 pm, weekend shifts are required.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Job Duties:
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control and release guest safe-deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- IHG/Holiday Inn Express experience is a plus!
If this sounds like you or who you want to be, please read through the rest and send us your resume or pick up an application at the Holiday Inn Express & Suites Orem.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Ability to Commute:
- Orem, UT 84058 (Required)
Work Location: In person
Salary : $14 - $15