What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Full Service Hotel?
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking an amazing person with awesome customer service skills who puts guests first to join our growing group of hospitality professionals. We provide the on job training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!
The right candidate:
- Welcome guests in a warm and friendly manner.
- Ascertains guests’ lodging, purchasing needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Registers guests' payment.
- Collects payments by accepting charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Reconciles nightly finances and reports.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- Knows all essential aspects of hotel operations.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with any resort associates and resources.
- Follows policy and procedures.
- Follow through
- Will entertain a mid shift 1 to 9pm or 12 to 8pm
- Enjoy 2 days off in a row!
- After 90 days enjoy an increase in salary
- Promotion opportunity for the right candidate to shift Supervisor and Manager on Duty
Must have Opera PMS experience for the WIN!
- Customer Service
- Verbal Communication
- Teamwork
- Energy Level
- Resolving Conflict
- Thoroughness
- Professionalism
Immediate hire. Must have reliable transportation, must pass a background check and must have prior hotel experience to be considered.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Hotel: 1 year (Required)
Work Location: In person
Salary : $16 - $17