What are the responsibilities and job description for the Hotel Operations Manager position at Holiday Inn Hoover, AL?
Overview
We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional guest experiences. This role requires excellent leadership skills, a keen understanding of hotel management practices, and the ability to foster a positive work environment for staff while ensuring guest satisfaction.
Duties
- Manage all aspects of hotel operations, including front desk, housekeeping, and guest services.
- Supervise and train staff to ensure high standards of customer service and hospitality.
- Oversee guest relations to ensure a positive experience for all visitors.
- Implement revenue management strategies to maximize profitability while maintaining quality service.
- Coordinate with human resources to recruit, train, and evaluate hotel staff.
- Monitor hotel performance metrics and develop action plans for improvement.
- Ensure compliance with health and safety regulations as well as company policies.
- Handle guest complaints and feedback promptly and effectively to enhance guest satisfaction.
- Collaborate with other departments to streamline operations and improve overall efficiency.
Qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong knowledge of human resources practices related to hiring, training, and employee development.
- Excellent customer service skills with a focus on guest relations.
- Familiarity with revenue management principles and practices in the hotel sector.
- Ability to supervise staff effectively while fostering teamwork and collaboration.
- Strong organizational skills with attention to detail in managing various operational tasks.
- Proficient in front desk operations and related software systems.
- A degree in Hospitality Management or a related field is preferred but not required.
Join our team as we strive to provide outstanding service and create memorable experiences for our guests!
Job Type: Full-time
Pay: $35,493.00 - $37,506.00 per year
Benefits:
- Employee discount
Schedule:
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Hoover, AL 35244 (Preferred)
Ability to Relocate:
- Hoover, AL 35244: Relocate before starting work (Required)
Work Location: In person
Salary : $35,493 - $37,506