Hotel Front Desk Agent

We are looking for experienced hotel Front Desk Agents. You need have the experiences in Opera/PMS.

• As a hotel Front Desk Agent, you will welcome our guest to the hotel. Your welcoming smile and charming personality will overcome any traveling obstacle our guests may have encountered on their way to us. From the friendliest of guests through the most challenging service opportunities, your smooth demeanor and ethical work habits will provide a comforting welcome for all involved. You will work closely with other departments, like Housekeeping and F&B to provide the best guest services. You will provide our guest with information needed to enjoy all of the amenities the hotel has to offer.

ESSENTIAL TASKS

• Greet all customers who approach the Front Desk in a smiling, friendly
• Check-in arriving guests in the most efficient manner possible, following all established procedures and policies.
• Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
• Review arriving reservations for the day early in the shift, checking for special requests, IHG Rewards Members, VIP’s, etc., assigning rooms as necessary.
• Pre-register groups that have requested pre-registration.
• Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures.
• Compare housekeepers report with the folio bucket at the beginning of the PM Shift or when Housekeeping is finished for the day.
• Enter all wakeup calls accurately.
• Record messages and receive mail for arriving and in-house guests. Ensure that message lights are turned on and off as necessary.
• Check all guest folios during each shift, checking for potential credit problems. Ensure that all guests have either sufficient cash balances or authorized credit cards to cover expected charges. Take steps to notify cash customers who have used their credit balances to come and pay on their account.
• Record future reservations for any guest by phone or in person, following all standard procedures. Always check for sold-out dates before promising availability.
• Handle complaints efficiently and courteously. Listen carefully to the guest’s problem. If possible, take immediate personal responsibility to correct the problem. If you cannot correct the problem with available resources, notify your supervisor or the General Manager immediately. Always report the nature of the complaint to the General Manager so that an apology letter or other steps may be taken.
• Coordinate with Housekeeping on room statuses frequently during the day, transmitting check out rooms to Housekeeping and receiving ready rooms from Housekeeping.
• Complete Housekeeping Report on PM Shift. Accuracy is very important.
• Coordinate with Maintenance on any guest reported or observed problems.
• Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of the call and transfer to proper extension.
• Log all reservations in reservations log for your shift.
• Keep Front Desk Area and lobby and neat and clean.

QUALIFICATIONS

• Must Have IHG Opera/PMS Experiences
• Have Hotel Guest service experiences
• Can work in Weekends and PM Shift
• Pay rate dependents on your experiences.
• We pay Holidays and Vacation

Job Types: Full-time, Part-time

Pay: $11.00 - $12.50 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel front desk: 1 year (Required)
• Hotel Opera: 1 year (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

Salary : $11 - $13