What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Houston NRG Med Center?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Bilingual or multilingual candidates are highly encouraged to apply.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Provide information about local attractions, services, and amenities.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems effectively for reservations and guest communications.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in customer service or hospitality preferred.
- Strong phone etiquette and communication skills.
- Ability to build rapport with guests and provide excellent guest relations.
- Familiarity with hotel management software is a plus.
- Bilingual or multilingual abilities are highly desirable.
- Strong problem-solving skills and ability to handle stressful situations calmly.
- Attention to detail and ability to multitask in a fast-paced environment.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!
To apply for this job please email resumes to divyne.aiko@holidayinnnrg.com. Outside calls regarding the positon will not be accepted.
Job Types: Part-time, Seasonal
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Phone etiquette: 1 year (Required)
- Hospitality: 1 year (Required)
- Front desk: 1 year (Required)
Ability to Relocate:
- Houston, TX 77054: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14