What are the responsibilities and job description for the Night Auditor - Atwell Suites KCI position at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI?
Overview :
The Night Auditor serves as the Front Desk Attendant during the night shift at Atwell Suites KCI, and will be responsible for compiling and organizing several end-of-day reports each shift.
Primary Duties and Responsibilities :
- Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure necessary identification is taken from guests at check-in.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
- Accurately record guest information and preferences in the Hotel’s internal system.
- Check guests out; resolve any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems / complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times; immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
- Assist with booking guest reservations for individual or group stays, which may be requested either by phone or from within the hotel; process cancellations, revisions, and information updates on reservations as requested.
- Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.
Other Duties and Expectations :
Qualifications and Requirements :
Schedule (may vary) :
Benefits :
Salary : $17 - $20
