What are the responsibilities and job description for the PM Guest Services Representative Atwell Suites KCI position at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI?
Job Description
Job Description
Overview :
The Guest Services Representative is often the first point of contact for guests and is responsible for their first impression of Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they've made the right choice to stay with us!
Primary Duties and Responsibilities :
- Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure necessary identification is taken from guests at check-in in accordance with local legislative requirements.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
- Accurately record guest information and preferences in the Hotels internal system.
- Check guests out; resolve any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
Other Duties and Expectations :
Qualifications and Requirements :
Schedule (may vary) :
Benefits :
