What are the responsibilities and job description for the Hotel Room Attendant - Holiday Inn KCI/Atwell Suites KCI position at Holiday Inn KCI Airport/KCI Expo Center/Atwell...?
Overview:
The Room Attendant performs daily housekeeping procedures in all guest rooms and other public areas of Holiday Inn KCI and/or the Atwell Suites KCI in accordance with IHG standards to ensure areas are “Guest Ready” every day.
Primary Duties and Responsibilities:
Schedule (may vary):
The Room Attendant performs daily housekeeping procedures in all guest rooms and other public areas of Holiday Inn KCI and/or the Atwell Suites KCI in accordance with IHG standards to ensure areas are “Guest Ready” every day.
Primary Duties and Responsibilities:
- Clean all corridors, elevators, guest rooms, and other public areas of the hotel.
- Deliver any requested housekeeping items or room supplies to guest rooms; restock room supplies upon guest departure or when requested.
- Remove and replace dirty linens upon guest departure or when requested.
- Realign furniture according to the prescribed layout; inspect and turn mattresses regularly.
- Respond to any guest queries and requests.
- Respond to calls for housekeeping problems promptly and courteously.
- Organize and restock the housekeeping cart at the end of each shift.
- Ensure confidentiality and security of guest rooms.
- Follow all company safety and security procedures.
- Report any maintenance issues, safety hazards, or damage to hotel property.
- Lead by example; encourage co-workers to always perform at the highest levels.
- Ask for feedback from supervisors; be open and willing to take directions and/or make changes to job performance as needed.
- Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
- Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
- Other duties as assigned.
Schedule (may vary):
- 8-hour shift
- Day Shift
- Holidays
- Overtime
- Weekend availability
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Vacation Time
- Employee Discount Program
- Referral Bonus Program
