What are the responsibilities and job description for the PM Guest Services Representative - Atwell Suites KCI position at Holiday Inn KCI Airport/KCI Expo Center/Atwell...?
Overview:
The Guest Services Representative is often the first point of contact for guests and is responsible for their first impression of Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they've made the right choice to stay with us!
Primary Duties and Responsibilities:
The Guest Services Representative is often the first point of contact for guests and is responsible for their first impression of Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they've made the right choice to stay with us!
Primary Duties and Responsibilities:
- Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure necessary identification is taken from guests at check-in in accordance with local legislative requirements.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
- Accurately record guest information and preferences in the Hotel’s internal system.
- Check guests out; resolve any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Work closely with all departments using crystal clear communication.
- Lead by example; encourage co-workers to always perform at the highest levels.
- Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
- Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
- Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
- Other duties as assigned.
- 1 year of previous hotel experience is preferred.
- 1 year of customer service, front desk, or related experience is required.
- Opera/PMS experience is a bonus.
- Evening Shift
- Holidays
- Overtime
- Weekend availability
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Vacation Time
- Employee Discount Program
- Referral Bonus Program
- Flexible Schedule
