Assistant Head Housekeeper

Position Description: Assistant Head Housekeeper

Major Function:

Assists in coordinating housekeeping activities of hotel and resolves problems arising from guest complaints, room assignment activities, and unusual requests and activities and inquiries by performing the following duties personally or through subordinate supervisors while Head Housekeeper is absent. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, assigning and directing work, rewarding and discipline with the aid of the Executive Housekeeper and General Manager, addressing complaints, and resolving problems.

When head housekeeper is on duty it is the responsibility of the assistant to be a room attendant and clean guest rooms or perform commercial cleaning duties around the hotel.

Essential Functions:

1. Provide the highest quality of service to the customers at all times.

2. Greet customers immediately with a friendly and sincere welcome.

3. Use guests’ names in all interactions.

4. Promptly respond to all guest-related concerns including but not limited to complaints and special requests.

5. Have a thorough knowledge of emergency and security procedures.

6. Know how to clean guest rooms to standards and regularly clean the guest rooms.

7. Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom.

8. Know how to operate all laundry equipment.

9. Keep maintenance personnel informed of all maintenance needs.

10. Must wear proper uniform at all times in accordance with Safari Hospitality and brand standards.

11. Personal cleanliness and neat appearance are required. Shoes must be low heeled and have heels and toes closed.

12. Practice safety standards at all times.

13. Be able to move miscellaneous items weighing up to 40 lbs. Please inform property management if you are unable to meet this requirement so they can determine if a reasonable accommodation can be made.

14. Employees may be required to work varying schedules to reflect the business needs of the hotel.

15. Regular attendance in conformance with the standards, which may from time to time be established by Safari Hospitality, is essential to the successful performance of the position.

16. Sign out and maintain possession of room section keys that will allow access to assigned guestrooms.

17. Ensure guest satisfaction through room cleanliness and attention to guest needs.

18. Clean daily room allotment within prescribed MPR(minutes per room)(30) parameters while maintaining established standards.

19. Check fixtures, television, radio, and heating/cooling equipment for proper operation.

20. Set heating/cooling equipment and radio on proper setting.

21. Inspect room for maintenance needs and report on maintenance service requests.

22. Perform daily general clean duties and changing of bedspreads, blankets, mattress pads, and shower curtains as assigned.

23. Clean, organize and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles).

24. Maintain cart, linen room(s), storeroom(s), and vacuum cleaner cleanliness.

25. Turn in keys and room status report to direct supervisor.

26. Report all suspicious persons, activities or hazardous and unsafe conditions to the immediate supervisor or a management employee.

27. Turn in all items found in employee’s working area to the property Lost and Found department.

Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Must be willing to perform other duties as assigned, of which the employee is capable.

Qualifications

• Proven experience in housekeeping management within a hotel or hospitality environment
• Strong cleaning and floor care skills
• Familiarity with janitorial and industrial cleaning practices
• Ability to lead and train housekeeping staff
• Excellent attention to detail and organizational skills
• Knowledge of custodial procedures and safety standards

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Experience:

• Cleaning: 1 year (Required)
• Management: 1 year (Required)

Ability to Commute:

• Laramie, WY (Required)

Work Location: In person

Salary : $14 - $15